Shipping Policy

Order Cutoff Time: 9 PM  (GMT-05:00) Eastern Standard Time (New York)

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Processing Time

All orders are processed within 1-3 days (Mon-Sun). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Time

Country/RegionShipping MethodCostShipping Time
United StatesFree ShippingFree ($10.95 for order value under $20.00)7-12 Days (Mon-Sun)
Australia, United Kingdom, Canada, New ZealandFree ShippingFree ($10.95 for order value under $20.00)7-12 Days (Mon-Sun)
United StatesInsured Shipping$4.955-10 Days (Mon-Sun)
Australia, United Kingdom, Canada, New ZealandInsured Shipping$4.955-10 Days (Mon-Sun)

Please note:

1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the warehouse to make sure we’re keeping all our customers safe. This may cause some delays in the dispatch and shipping time.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

3. Please take attention that APO/FPO & PO Boxes are not eligible for Express Shipping.

4. Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Note for taxes:

Our customers do not need to pay import fees, duties, or VAT (Valued Additional Tax). 

For further inquiries, please contact us: 

  • Email: support@shapemewell.com
  • Phone: +1 (201) 464-6231
  • Address: 811 Medical Plz, Salt Lake City, Utah 84112, United States
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