Return and Refund Policy

We hope that you’ll love everything you ordered from us but if you are not satisfied, you can return or exchange it within 30 days from the delivery date.

Note: We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Service team (support@shapemewell.com). We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We’re sorry you didn’t love your order from us. Read the instructions below to learn more about returns or exchanges.

Order Cancellation

a. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.

b. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.

c. Generally, you will receive a refund within 3 to 7 business days. (If no refund is received within 2 weeks, please contact us via email)

Return, Exchange, and Refund Process

a. Items can be returned or exchanged within 30 days from the delivery date. Note that overdue requests may not be accepted.

b. There is no restocking fee but Return shipping fees are at the customer’s own expense. product condition should be new and with the same label, and packaging in the box to meet our return policy

c. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 3 to 7 business days. (If no refund is received within 2 weeks, please contact us via email)

Note: All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached to the original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at support@shapemewell.com

For further inquiries, please contact us: 

  • Email: support@shapemewell.com
  • Phone: +1 (201) 464-6231
  • Address: 811 Medical Plz, Salt Lake City, Utah 84112, United States
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