• What size should I buy?

    Each product has its own sizing and it’s best to review the size chart on each product page. The most important thing to review is waist size. If you still need help, just give us a call or send us an email.

  • I just had a baby. How long should I wait until I use your products?

    Congratulations! You can typically wear shapewear as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Everybody is different, so please consult a doctor for a professional opinion.

  • What size should I select if I plan on losing weight?

    Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn’t cause discomfort.
    You can check our size chart for each product. We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains, or pinching.

  • I need more control. Should I go down a size?

    No, a smaller size won’t fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.

  • I’m in between sizes. What should I do?

    We understand, not all bodies are the same! If you’re outside the lines, don’t worry. Here are some simple tips to help you select the right shapewear:
    Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.

  • What if my size isn’t available?

    Oops, we’re sorry – it might be temporarily out of stock, but don’t lose hope! Shot us an email and we’ll let you know when your size is back in stock.

  • What payment options do you accept?

    We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Amazon Pay, PayPal, and Apple Pay.

  • Do you store my credit card information?

    No, we do not store any of your credit card information on file. We use secured payment gateway to secure your payment. So please make your payment without any worries.

  • I received a confirmation email. What is it?

    This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, etc. Hold onto this email for your records.

  • How do I edit or cancel my order?

    Once an order is placed we are no longer able to edit or cancel it. The reason for this is not because we are unreasonable, it’s because we oftentimes ship your products out really fast and therefore are not able to edit order information anymore. Even if you contact us right after placing the order, we cannot guarantee that we’ll read your message fast enough.

  • Where is my order?

    Once an order is placed, please allow one to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7-10 business days for the package to arrive to you from the day your order is shipped.

  • I have more than one items in my order. Will you ship them separately or together?

    We will ship the items together if they are all available. If one of your items is unavailable at the time you placed your order, we will first ship the portion of your order that is in stock so you can get them ASAP. We will ship other items in your order as soon as they are available.

  • My order has been shipped but I can’t track it. How can I find out where it is?

    Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you’re still unable to track your order, please call us or send us email.

  • I ordered on weekends and/or holidays. When will my order be processed?

    Orders placed on holidays, Saturdays, or Sundays will be processed on the following business day.

  • My package is showing as delivered, but I did not receive it. What should I do?

    If your tracking information says the package was “delivered”, first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any “attempted delivery” notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.
    If the carrier is unable to provide a resolution please contact us.

  • My package is missing. Can you help?

    Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

  • My product arrived and it is way too small. What should I do?

    We want to let you know that your shapewear is SUPPOSED to be tight. This is for your own good! If the shapewear isn’t tight, it won’t work. If you’re struggling to get the shapewear on right now, we recommend that you take a break and try to get it on tomorrow morning before you eat breakfast (when your stomach is flattest). We also recommend that you ask a friend or partner to help you get it on.

  • Where is my return?

    Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment. Note, shipping charges are non-refundable.

  • Can you help with a damaged product?

    We apologize that you received a damaged item. Please send a photo of the damaged product to support@shapemewell.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 30-day return window cannot be returned or refunded.

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