We apologize that you received a damaged item. Please send a photo of the damaged product to support@shapemewell.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a…
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up…
We want to let you know that your shapewear is SUPPOSED to be tight. This is for your own good! If the shapewear isn’t tight, it won’t work. If you’re struggling to get the shapewear on right now, we recommend…
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
If your tracking information says the package was “delivered”, first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any “attempted delivery” notices,…
Orders placed on holidays, Saturdays, or Sundays will be processed on the following business day.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you’re still unable to track your order, please call us or send us email.
We will ship the items together if they are all available. If one of your items is unavailable at the time you placed your order, we will first ship the portion of your order that is in stock so you…
Once an order is placed, please allow one to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package…
Once an order is placed we are no longer able to edit or cancel it. The reason for this is not because we are unreasonable, it’s because we oftentimes ship your products out really fast and therefore are not able…
